Frequently Asked Questions

Have questions? Here is a list of our Frequently Asked Questions by category

Online Ticketing

Transaction Issues

If you've experienced an issue while purchasing tickets at Landmarkcinemas.com please email the details of your transaction - listed below - to [email protected]  and we will investigate your transaction and provide a resolution to your inquiry within 48HRs of receipt.

Transaction Details:

  1. Booking ID
  2. Theatre name
  3. Date of purchase
  4. Payment method (credit or debit). Visa, MasterCard, etc. & the last four digits on card. 
  5. Name on card
  6. Amount of purchase
  7. Email address used for ticket(s) purchase
  8. Phone number

For additional assistance, please click here and select your applicable issue.

Ticket Refunds

Tickets purchased online can be refunded, modified or exchanged at the applicable theatre anytime in advance of the movie's showtime. Only refunds and exchanges requested in theatre prior to the ticketed show time are eligible.

For additional assistance, please click here and select your applicable issue.

Pass Restrictions

Select movies may be excluded from ADMISSION PASS usage in the first few weeks of its release to comply with movie distributor limitations. These movies will be identified with a NO PASSES ACCEPTED callout on the movie’s synopsis page and a PASS RESTRICTED callout on the physical admission pass. These passes include, but are not limited to:

  • Admit One Movie Pass
  • Admit One Child Pass

In some instances, Pass Restriction may also include:

  • Run of Engagement Pass
  • Movie Night Out Pass
  • Service Recovery Pass

NOTE: Vouchers (e.g. Costco, AMA, BCAA, Calgary CO-OP), Landmark Cinemas Movie 10-Pack card and Landmark Cinemas gift cards are always accepted for any movie

Additional queries regarding Pass Restrictions may be directed to Guest Services.

Reserved Seating

How To Reserve Your Seat

After selecting you movie, showtime and number of tickets, the reserved seating system will automatically recommend a seat(s) for you. Please note the location of the screen on the seating layout.

How To Reserve Graphic

Proceed With Recommended Seat

Your selected seats(s) will be shown in BLUE. Click SELECT to complete your transaction.

Reserved Seat Change

To Change Your Seat – Select another available seats(s). Click SELECT to complete your transaction. Your row and seat number will be printed on your ticket. Please sit in the matching row and seat number in the auditorium.

Reserved Seating and Children

At Landmark Cinemas we welcome Movie Lovers of all ages, and extend FREE admission to young children who are two years of age and under. With the benefit of FREE admission we are unable to RESERVE a seat for young children. If seats are required, the child may be asked to sit on the parents/guardians lap. If there is a seat available, you are of course welcome to use it.

ATOM Tickets

ATOM FAQ bar

ATOM Tickets is a new social, mobile ticketing app and platform designed to make movie-going simple. With ATOM customers can buy movie tickets, pre-order concessions, invite friends without having to pay for them, easily discover new movies, browse trailers, read reviews, and plan their next night out at the movies, all from within the app. There are no paper tickets and no hassling with IOUs. Customers simply use their phone to purchase tickets and concessions and, upon arriving at the theatre, skip the line at the box office and walk directly to the ticket attendant or concession counter, where they scan the QR code on their phone.

For additional assistance, please click here and select your applicable issue.

Gift Cards

To purchase a Gift Card click here.

Check Your Gift Card Balance

To Check the Balance of your Landmark Cinemas Gift Card click here, and enter your Gift Card number. You may also ask a member of our Cast & Crew at your favourite Landmark Theatre to check your balance for you.

Reload Gift Card

Slanted Gift Card

To reload your Landmark Cinemas Gift Card click here and complete the required fields. You may also ask a member of our Cast & Crew at your favourite Landmark Theatre to reload your Landmark Theatre's Gift Card.

Delivery Issues

If you have experienced a delivery issue, including the entry of an Incorrect E-Mail Address related to the purchase of an E-Gift Card please click [email protected] or call 1-866-655-4634, include your reference number (noted on the bottom of your receipt) and your inquiry will receive a response within 48HRS of receipt.

For additional assistance, please click here and select your applicable issue.

Empire Theatres Gift Cards

On November 1, 2013 Landmark Cinemas purchased certain Empire Theatres in Ontario and Western Canada.  Since November 1, 2013 we made information available to all existing and potential guests of each of our theatres that Landmark Cinemas will provide an opportunity period from November 1, 2013 - April 30, 2014 to redeem their former Empire Theatre gift cards at any Landmark Cinemas location.  The opportunity period for guests to use the former Empire Theatre gift cards was extended to May 31, 2014.

As of June 1, 2014 our official transition contract with the former Empire Theatres group has finished and guests are now asked to contact Empire Company Limited, from whom the gift card was originally purchased, in order to have any remaining balance transferred to a Sobeys Inc. gift card. In order to transfer the remaining balance on a former Empire Theatre gift card, please call 1-877-330-7333.

Empire Theatres Vouchers

All former Empire Theatre vouchers that are co-sponsored with COSTCO, AMA, CAA or AirMiles will be accepted until the expiry date listed on the voucher.

Any Landmark Cinemas/Empire Theatre COSTCO voucher purchased after October 30, 2013 are valid until the expiry date listed on the voucher.

Movie Deals

Movie Deals FAQ bar

Landmark Cinemas' DAILY DEALS offers Movie Lovers more great ways to get more of what they love. For a complete list of Landmark's Movie Deals click here.

3rd Party Tickets & Vouchers

COSTCO

  • For refunds or exchange of your COSTCO/Landmark Cinemas voucher, please visit your nearest COSTCO location.

BCAA (British Columbia Automobile Association)

  • For refund or exchange of your BCAA/Landmark Cinemas voucher, please visit your nearest BCAA location .
  • BCAA/Landmark Cinemas vouchers may only be used to purchase tickets for a Landmark Cinemas location within the province of British Columbia.
  • For more information and to download your BCAA/Landmark Cinemas voucher click here.

AMA (Alberta Motor Association)

  • For refund or exchange of your AMA/Landmark Cinemas voucher, please visit your nearest AMA location.
  • AMA/Landmark Cinemas vouchers may only be used to purchase tickets for a Landmark Cinemas location within the province of Alberta.
  • For more information and to purchase your AMA/Landmark Cinemas voucher click here.

Calgary CO-OP

  • For refund or exchange of your Calgary CO-OP/Landmark Cinemas Movie Duo voucher, please visit your nearest Calgary CO-OP location.
  • For more information and to purchase your Calgary CO-OP/Landmark Cinemas voucher click here.

Additional Assistance

For additional assistance regarding 3rd Party Tickets & Vouchers purchases, please click here and select your applicable issue.

Promotion Codes & Coupons

How to use

To use your PROMOTION CODE or COUPON when purchasing tickets at landmarkcinemas.com enter the alphanumeric code displayed on your PROMOTION CODE or COUPON at time of ticket purchase, click "Apply", and then select your ticket type or package to complete your transaction.

Please note that some PROMOTION CODES and COUPONS may only be valid for use online at landmarkcinemas.com. Concession PROMOTION CODES and COUPONS  may only be redeemed at your Landmark theatre at time of purchase at concession.

You may also present your PROMOTION CODE or COUPON at the box office (some conditions may apply) or concession stand to enjoy your admission or concession savings. And as always, please review the fine print as certain restrictions and/or surcharges may apply.

Group Admission Tickets (GATs)

CS Vouchers

Landmark Cinemas offers an array of products to benefit your business including Group Admission Tickets (GATs), Kid's Movie Pack and Movie Night Twosome. Group Admission Tickets and Movie-Concession packages are the perfect way to reward employees and thank loyal customers. For more information regarding Landmark Cinemas Group Admission tickets and packages click here.

Please note minimum purchase of 25 required.   

Refunds and Exchanges

For refund or exchange of your Landmark Cinemas Group Admission Tickets (GATs) and Movie Packages please contact your corporate sale representative.

Purchasing Group Admission Tickets

To purchase Landmark Cinemas Group Admission Tickets (GATs) & Movie Concession Packages please connect with our Corporate Sales team.

Packages

E-Newsletter

How To Subscribe

Click here to become a Landmark Cinemas' e-Newsletter subscriber.

You'll receive weekly information on new releases and showtimes, the scoop on programs and special events happening at your favourite Landmark Cinema – plus exclusive offers. And you receive a coupon for a FREE medium popcorn with your registration.

If you have not received an automated email with a confirmation code for your FREE medium popcorn with completion of your E-Newsletter registration please check your SPAM or JUNK folder. In most cases, this is the issue. If you still haven't received your coupon, please email us at [email protected] and we'll resend the coupon.

Unsubscribe

To unsubscribe from Landmark Cinemas' e-Newsletter simply scroll to the bottom of each weekly e-Newsletter and click on the "unsubscribe" link there. You will be automatically removed from that e-Newsletter. If you are subscribed to more than one e-Newsletter, you will need to repeat the process for each location.

Refund & Exchange Policy

Landmark Cinemas and its management reserves the right to refuse the refund or exchange of any admission ticket, including but not limited to tickets purchased from a third party seller, including but not limited to Movietickets.com, ATOM Tickets, COSTCO, BCAA, AMA, and Calgary CO-OP. Tickets purchased online can be refunded, modified or exchanged at the applicable theatre anytime in advance of the movie's showtime. Only refunds and exchanges requested in theatre prior to the ticketed show time are eligible and remain at the discretion of the management. All Landmark Cinemas' ticket types including third party vouchers and coupons are not redeemable for cash and additional surcharges and restrictions may apply. Please review the legal disclaimers of your ticket or third party voucher for all applicable terms of use. Program conditions subject to change and/or cancellation without notice pursuant to studio terms and conditions.

For additional assistance, please click here and select your applicable issue.

Donations

Kids Help PhoneLCC Staff at KHP

Landmark Cinemas is proud to support Kids Help Phone. For information regarding Landmark Cinemas' events in support of Kids Help Phone or to make a donation please click here.

We are also proud to support our local communities. If you’re inquiring about receiving a donation from your local Landmark Cinemas for an upcoming community fundraiser, please contact your local theatre.

Concession & Branded Food Experience

Popcorn and Drinks

Each Landmark Cinemas location is pleased to provide a list of ingredients for all refreshment items sold. Please feel free to ask a member of our Cast & Crew for a list of ingredients of a particular item.

For additional assistance, please click here and select your applicable issue.

Hours of Operation

Each Landmark Cinemas location opens 30 minutes prior to the day’s first show-time and operates throughout the year. For your favourite Landmark Cinema’s daily opening time, please click here.

Lost & Found

For items left behind, please contact the theatre and a member of our Cast & Crew will be pleased to assist you. For theatre contact information please click here and select the applicable location.

Lost and Found FAQ