For your convenience, Landmark Cinemas offers two ways to refund your ticket purchases (including Booking Fee, if applicable): online to a Landmark Cinemas Gift Card; in-theatre, to the original form of payment.

Online refunds to a Landmark Cinemas Gift Card will enable you to receive a refund quickly and easily for your ticket purchase, including the online ticket fee portion, if applicable. Your refund will be processed, and you will receive an electronic Landmark Gift Card within 30 minutes of completing your refund request. Your Gift Card never expires and the Gift Card can be used for any future purchase online or in-theatre.

 If you prefer to refund your tickets to the original form of payment, you may visit the theatre up to 30 minutes prior to the movie’s posted showtime.

Online at landmarkcinemas.com

• Tickets purchased online at landmarkcinemas.com will be refunded to a Landmark Cinemas Gift Card. 
• You may process your refund up to 4 hours prior to the movie’s posted showtime.
• Only entire transactions can be refunded online. Partial refunds can only be completed in-theatre.
• To refund your tickets go to https://www.landmarkcinemas.com/ticket-refund/ and complete the refund process.
• A Landmark Cinemas Gift Card with your refunded amount will be emailed to you within 30 minutes. Please remember to check your junk folder.

In-Theatre

• Tickets may be refunded to the original form of payment, modified, or exchanged at the applicable theatre up to 30 minutes prior to the movie’s posted showtime and are at the discretion of the management. 

For more information regarding refunds, or refunds and modifications regarding Third Party Vouchers, Coupons or tickets purchased using EXTRAS loyalty reward points, Click Here

Connect with a member of our Guest Services team at guestservices@landmarkcinemas.com or for assistance with your EXTRAS membership or account balance at extras@landmarkcinemas.com.