Welcome Back, Movie Lovers

It's Movie Time!

FOR YOUR MOVIE ENJOYMENT

Please help us make this a Merry Movie Season for everyone:

  • Purchase your tickets in advance.
  • Arrive 30 minutes prior to your showtime.
  • Be ready to present proof of vaccination and government-issued identification.
  • Enjoy your movie!

REFUNDS

Ontario Movie Goers with tickets for January 5th and 6th to January 26, 2022

Ticket(s) purchased at landmarkcinemas.com with credit or debit cards, Movie 10-Pack or Landmark Cinemas gift cards will automatically receive a refund to the method of payment used for this transaction. There is no action needed on your part.

Ticket(s) purchased at landmarkcinemas.com with a COSTCO voucher, or any Corporate Sales product will be reactivated and may be used for a future ticket purchase. You are not required to take any action.

For Guests who have purchased their tickets at a theatre box office, or ABO (Automated Box Office) please send an email to [email protected] including the Transaction # (found beneath the barcode on your ticket receipt). Due to high volumes, we may not be able to answer your call or promptly reply to messages left in the Guest Services Inbox.

Ticket purchases through the ATOM APP will be refunded automatically. Due to high volumes, please allow a minimum of three (3) weeks for the processing of your refund.


Guest may refund their tickets at the theatre of purchase at least 30 mins before their movie’s posted showtime, or click landmarkcinemas.com/how-can-we-help/ to submit their request. Complete the form by selecting comment type: Online Ticketing and comment type issue: Ticket Refunds to send a request directly to the theatre.

Refunds take approximately 10 business days to process. Any passes, vouchers or Movie 10-Pack cards will be reactivated once the theatre releases the seats.

Due to the overwhelming volume of enquires regarding ticket refunds, exchanges, or billing issues as a result of changing government regulations affecting theatre capacity, we may not be able to answer, or promptly return your call or email. For resolution of your issue, we ask that you visit landmarkcinemas.com, select How Can We Help located on the Contact Us Page, and select the relevant topic from the menu. Alternatively, you may email us at [email protected]. We apologize in advance for any inconvenience and appreciate your patience as we work toward providing a safe and enjoyable moviegoing experience for our Guests and our employees. For more information regarding our Refund Policies please visit our FAQs at landmarkcinemas.com/faq

Landmark Cinemas adheres to all legislated health requirements in the operation of its theatres.

OUR EMPLOYEES

All Landmark employees are required to complete a health assessment questionnaire prior to starting their shift, wear a protective face covering over their nose, mouth and chin during their shift, and adhere to our enhanced personal hygiene requirements.

FACE COVERINGS

To comply with local health regulations and/or by-laws, you may be required to wear a non-medical face covering over your nose, mouth, and chin while you are on the premises (except individuals who are unable to wear a mask due to a medical exemption). Please review your local health regulations for guidance. Where allowed by provincial regulations and by-laws, you may remove your face covering to enjoy your concessions when seated in your auditorium.

SEAT SELECTION

Seating is configured in pairs. If a single seat is marked with an X, this seat has been sold and the accompanying seat could be purchased by another Guest. We recommend purchasing the next available combination of loveseat(s) that accommodates your party size.
Our Cast and Crew will assist Guests with their seating requirements and make every effort to accommodate seat change requests.

Family members of the same household, and cohorts as permitted by Provincial health authorities, may seat themselves within the block of adjoining seats. As seating is configured in pairs, for additional seats simply purchase the next available seat within the next pair. If a single seat is marked with an X—indicating that this seat has been sold— you will not be allowed to purchase this seat. When the movie starts, you may join your party, respecting physical distancing from your fellow Guests.


ALBERTA

As of December 24th at 12:01a.m., we continue to operate under Alberta’s Restrictions Exemption Program and have reduced the total occupancy of individual auditoriums. There are no changes to your ticket purchase, and no action is required on your behalf.

Food and drink may purchased and consumed on the premises. Masking is required when not consuming concessions. Alcohol sales must end by 11:00 p.m.

QR code scanning for proof of vaccination with government-issued photo ID of all patrons aged 12 and over is required for entry, or proof of privately-paid negative rapid test result taken within 72 hours of service, or documentation of a medical exemption.

Available seats are indicated by seat number, sold seats are indicated by an ‘X’. Recliner Seating is configured in pairs. An ‘X’ within a pair indicates half of that pair has been sold. If other seats are available for purchase, we recommend selecting an unsold pair.

We encourage our Guests to purchase their tickets in advance at landmarkcinemas.com, arrive 30 minutes prior to their showtime, and be prepared to present their proof of vaccination and government-issued identification

  • Landmark Cinemas Brooks
  • Landmark Cinemas Calgary, Country Hills
  • Landmark Cinemas Calgary, Market Mall
  • Landmark Cinemas Calgary, Shawnessy
  • Landmark Cinemas Drayton Valley
  • Landmark Cinemas Edmonton, Tamarack
  • Landmark Cinemas Edson
  • Landmark Cinemas Fort McMurray
  • Landmark Cinemas St. Albert
  • Landmark Cinemas Spruce Grove
  • Landmark Cinemas Sylvan Lake

BRITISH COLUMBIA

As of December 22nd at 11:59 p.m., all seated events are reduced to 50% capacity and require QR code scanning for proof of vaccination. Masking is required when not consuming concessions.

There are no changes to your ticket purchase, and no action is required on your behalf.

Available seats are indicated by seat number, sold seats are indicated by an ‘X’. Recliner Seating is configured in pairs. An ‘X’ within a pair indicates half of that pair of seats has been sold. If other seats are available for purchase, we recommend selecting an unsold pair.

We encourage our Guests to arrive 30 minutes prior to their showtime and be prepared to present their proof of vaccination and government-issued identification.

  • Landmark Cinemas Campbell River
  • Landmark Cinemas Courtenay
  • Landmark Cinemas Cranbrook
  • Landmark Cinemas Fort St John
  • Landmark Cinemas Kelowna, Grand 10
  • Landmark Cinemas Nanaimo
  • Landmark Cinemas New Westminster
  • Landmark Cinemas Penticton
  • Landmark Cinemas Port Alberni
  • Landmark Cinemas Surrey, Guildford
  • Landmark Cinemas West Kelowna, Xtreme

MANITOBA

Beginning Tuesday, December 28, 2021, capacity is limited to 50% of auditorium capacity, with required physical distancing.

Some tickets will require refunds, Landmark will reach out directly with information on your refund. Tickets that are not refunded will be subject to reassignment of seats to accommodate new physical distancing requirements. Our cast and crew will advise you of new seats upon arrival.

We encourage our Guests to arrive 30 minutes prior to their showtime and be prepared to present their proof of vaccination and government-issued identification.

Available seats are indicated by seat number, sold seats are indicated by an ‘X’. Recliner Seating is configured in pairs. An ‘X’ within a pair indicates half of that pair has been sold. If other seats are available for purchase, we recommend selecting an unsold pair.

As of September 3rd, 2021, the province has developed new requirements for people to be fully immunized (two weeks after their second dose in a two-dose series, such as the Pfizer, Moderna, or Astra Zeneca vaccines, or two weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine) to participate in certain events and activities, including movie theatres. Individuals will be required to show proof of vaccination alongside valid government ID.

Children 11 and under who are not eligible to be immunized will be able to attend events and activities with a fully immunized adult.

  • Landmark Cinemas Brandon
  • Landmark Cinemas Winkler
  • Landmark Cinemas Winnipeg, Grant Park
  • Landmark Cinemas Winnipeg, Towne

ONTARIO

Effective January 4, 2022, requiring the use of the enhanced vaccine certificate with QR code and the Verify Ontario app in settings where proof of vaccination is required. The QR code can be used digitally or by printing a paper copy. Individuals can download their enhanced certificate with QR code by visiting https://covid-19.ontario.ca/book-vaccine/.

Available seats are indicated by seat number, sold seats are indicated by an ‘X’. Recliner Seating is configured in pairs. An ‘X’ within a pair indicates half of that pair has been sold. If other seats are available for purchase, we recommend selecting an unsold pair.

We encourage our Guests to arrive 30 minutes prior to their showtime and be prepared to present their proof of vaccination and government-issued identification.

Kanata: Beginning Sunday, December 19 capacity is limited to 50% per auditorium with required physical distancing and food and beverage cannot be consumed on the premises. Guests who purchased tickets for an IMAX presentation and are affected by these changes will be contacted directly with information regarding their ticket purchase. All other guests, there are no changes to your ticket purchase, and no action is required on your behalf.

Orléans: Beginning Sunday, December 19 capacity is limited to 50% per auditorium with required physical distancing and food and beverage cannot be consumed on the premises. There are no changes to your ticket purchase, and no action is required on your behalf.

Kingston: Capacity is limited to 50% per auditorium and food and beverage cannot be consumed on the premises. There are no changes to your ticket purchase and no action is required on your behalf.

Whitby, Waterloo, Kitchener, Bolton, Hamilton, London and St. Catharines: Beginning Sunday, December 19 capacity is limited to 50% of building occupancy and food and beverage cannot be consumed on the premises. There are no changes to your ticket purchase, and no action is required on your behalf.

  • Landmark Cinemas Bolton
  • Landmark Cinemas Hamilton, Jackson Square
  • Landmark Cinemas Kanata
  • Landmark Cinemas Kingston
  • Landmark Cinemas Kitchener
  • Landmark Cinemas London
  • Landmark Cinemas Orléans
  • Landmark Cinemas St. Catharines, Pen Centre
  • Landmark Cinemas Waterloo
  • Landmark Cinemas Whitby

SASKATCHEWAN

In compliance with Saskatchewan’s Public Health Measures, we are operating at 100% capacity. Available seats are indicated by seat number, sold seats are indicated by an ‘X’. Recliner Seating is configured in pairs. An ‘X’ within a pair indicates half of that pair has been sold. If other seats are available for purchase, we recommend selecting an unsold pair.

We encourage our Guests to arrive 30 minutes prior to their showtime and be prepared to present their proof of vaccination and government-issued identification.

To comply with local health regulations you are required to wear a non-medical face covering over your nose, mouth, and chin while you are on the premises (except individuals who are unable to wear a mask due to a medical exemption). You may remove your face covering to enjoy your concessions when seated in your auditorium.

As of October 1st, 2021, the province requires guests to show proof of full vaccination (2 weeks after the second dose of a two-dose vaccine or 2 weeks after a single-dose vaccine) or show results of a negative COVID test (up to 72 hours) along with government-issued photo ID to participate in certain events and activities, including movie theatres.
Children 11 and under who are not eligible to be immunized will be able to attend activities with a fully immunized adult.

  • Landmark Cinemas Regina
  • Landmark Cinemas Saskatoon

PLEASE STAY HOME IF:

  • you or anyone you have been in contact with, have COVID-19
  • you show any symptoms of illness such as fever, chills, shortness of breath or cough

COVID-19 Symptoms

 


MOVIE TICKETS

  • We encourage Guests to purchase their movie tickets in advance at landmarkcinemas.com or with the ATOM app. Tickets may also be purchased at the theatre using an automated box office kiosk.
  • We encourage in-theatre ticket and concession purchases (where available) using Contactless payment methods (credit/debit, mobile payments, gift cards and vouchers).
  • Please note that we have maintained Free Reserved Seating and introduced Free Reserved Seating in select locations.

 


PLAN YOUR ARRIVAL

To achieve the recommended physical distancing for our Guests, we ask that you arrive no sooner than 30 minutes prior to your movie’s scheduled showtime

  • If you arrive earlier, you may be asked to remain outside the theatre until your movie is ready for seating.
  • Hand sanitizer will be available throughout your theatre experience including at entries, concessions, washrooms and the entrance to each theatre corridor.

 


IN-THEATRE SEATING AND MOVIE SCHEDULES

Seating in your auditorium will follow all health regulations and by-laws. Auditoriums with limited capacity seating feature alternating seat and row availability which will be displayed when purchasing tickets to your movie.

Where capacity limits have been removed, we will offer Distanced Seating Screenings in select locations, Monday to Thursday before 6:00 p.m., providing Movie Lovers with screenings in auditoriums with reduced theatre capacity and physically-distanced seating. Applicable showtimes will include a DISTANCE SEATING icon next to the film title.

Distance Seating Icon

ADDITIONAL MEASURES

  • Recliner seating is configured in pairs. If a single seat is marked with an X, this seat has been sold and the accompanying seat could be purchased by another Guest. We recommend purchasing the next available combination of loveseat(s) that accommodates your party size.
  • Our Cast and Crew will assist Guests with their seating requirements and make every effort to accommodate seat change requests.
  • When your movie is over, we ask that you exit by row, starting at the front.
  • Alternative exit paths may be used to minimize overlap with arriving Guests.

 


OUR CAST AND CREW

  • Our Fit for Work policy requires that each Cast member complete a health questionnaire to confirm they have not been exposed to anyone with COVID-19, and are symptom-free before they enter the theatre and start their shift.
  • Every Landmark Cast and Crew member will be wearing proper protective equipment. PPE will be supplied by Landmark for its Cast and Crew members.
  • Every Landmark Cast and Crew member will be required to wash their hands every 30 minutes.

 


ENHANCED CLEANING

  • As an enhanced cleaning practice, we will be disinfecting our auditoriums, seating surfaces, washrooms and common areas with an odourless and 100% biodegradable cleaning product which has been proven to kill 99.9999% of bacteria and has been approved by Health Canada and the EPA for use against SARS-CoV-2.
  • Landmark will have a dedicated Hygiene Officer scheduled on each shift, with the sole responsibility of ensuring that cleaning and safety standards are completed as scheduled and to specification.
  • We have deployed additional cleaning Crew members who are dedicated to enhanced cleaning of high-contact areas throughout the theatre every 60 minutes.

 


CONCESSIONS

  • Food and beverage service is not available in Ontario.
  • Self-serve beverage locations (Coca-Cola Freestyle) offer touchless pour and have been adapted by location to comply with local health restrictions.
  • As per Provincial requirements, alcoholic beverages may be offered during limited service hours.

 


WASHROOMS

  • All sinks and stalls are available. Where required by health regulations, alternate urinals will be closed to provide physical distancing.

 


LEAVING THE THEATRE

  • When your movie is over, please exit by row, starting at the front.
  • After you exit the auditorium, there may be additional directional signage to assist you when exiting the theatre.
  • As you exit the theatre, please be kind and deposit your garbage in the appropriate bins. Our Cast and Crew will truly appreciate your assistance in keeping our theatres clean for all Movie Lovers.

 


PLEASE HELP EVERYONE ENJOY THEIR MOVIE

PLEASE HELP EVERYONE ENJOY THEIR MOVIE

  • PRACTISE PHYSICAL DISTANCING: Where required by health regulations and/or by-laws, keep at least 2 metres (6 feet) from others.
  • WASH YOUR HANDS OFTEN: Wash for at least 20 seconds. If soap and water aren't available, use an alcohol-based hand sanitizer.
  • COUGHING/SNEEZING: Cough and sneeze into your elbow, NOT your hands. Throw any tissues you may use directly into the trash.
  • WEARING A MASK: To comply with local health regulations and/or by-laws, you may be required to wear a non-medical face covering over your nose, mouth, and chin while you are on the premises (except individuals who are unable to wear a mask due to a medical exemption). Please review your local health regulations for guidance. You may remove your face covering to enjoy your concessions when seated in your auditorium.

 


OPERATING HOURS

Landmark Cinemas' operating hours and closures vary by location. Check your local Landmark for showtimes at landmarkcinemas.com